What are the most common business disasters?
The most common business disasters are (more…)
What are the most common business disasters?
Category: Tourism/Hospitality
Is it okay if I borrow another company’s ideas?
Is it okay if I borrow another company’s ideas?
Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business/ Tourism/Hospitality
You don’t always need to reinvent the wheel when it comes to improving your company. I’m not talking about stealing trade secrets. I don’t recommend copying another businesses website content. However, there are times when it’s okay to borrow other companies ideas. (more…)
Call Center vs Contact Center
Call Center vs Contact Center
It is not too uncommon for one of our clients ask “What is the the difference between a call center and contact center?”. (more…)
How many sales calls do you miss?
How many sales calls do you miss?
Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business/ Tourism/Hospitality
If you are like most small business owners you are always trying to get more sales. You spend money on advertising campaigns or you attend networking functions. In fact, you probably do dozens of things to grow your business. (more…)
How to Hire a Great Answering Service
How to Hire a Great Answering Service
Blog/ Customer Service/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality
Finding a great answering service is not as difficult as it sounds. It will take a little time, but in the long run you and your customers will be glad you did. Here are 6 simple tips to hiring a quality answering service for your business.
Answer When They Knock and Increase Your Sales*
Answer When They Knock and Increase Your Sales*
Blog/ Customer Service/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality
A potential customer enters your store and wanders about it aimlessly. After spending a few minutes in your store, the person leaves without a word. Later, you see the same person walk past your store with an armload of packages from your competitor. (more…)