Category: Small Business

How to Make Callers Happy

How to Make Callers Happy

Blog/ Customer Service/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business

A positive customer service experience is essential for building a satisfied customer-base. A dissatisfied customer will tell many more people about their experience than a satisfied customer, so it is your business’s purview to ensure that customers hang up feeling happy and taken care of. Here are a few tips to keep callers happy:

  • Don’t keep callers waiting too long. While being on hold is often a fact of life, many callers get very frustrated with being on hold for long periods at a time. Try to keep their time on hold to a bare minimum, and if you must, make sure to check in with them often to assure them that they have not been forgotten about and that you will be with them as soon as possible. Partnering with a call center can help your business to minimize incoming call wait times.
  • Don’t sound overly scripted. Avoid launching into a script right from the beginning of a conversation. Instead, try to establish a rapport with the caller and take time to ask leading questions and listen. Additionally, being polite is a must so always use “please” and “thank you” when speaking to customers. Be careful not to use an overuse “please” and “thank you” as this can seem patronizing and may annoy certain callers.
  • Treat callers with patience and respect. Above many things, most callers want to be heard and treated with respect. Callers will often hang up in anger if they believe you are not listening properly or treating them disrespectfully.  Be sure to listen carefully while they explain their problem to avoid asking them to repeat themselves. Try to empathize with the caller’s request or issue before offering a solution.

Are you ready to let the professionals handle your calls? At Contact One Call Center, we offer courteous, knowledgeable customer service in multiple languages. To learn more, please give us a call at (800) 278-3347.

What’s Your Business’ Unique Value Proposition?

What’s Your Business’ Unique Value Proposition?

Blog/ Marketing and Sales/ Professional Services/ Small Business/ Uncategorized

[iframe src=”http://www.youtube.com/embed/WDOlnekQz7E?rel=0″ width=”100%” height=”309″]

Does your business have a Unique Value Proposition (UVP)? Having a UVP has been shown to boost business, so make sure to get the facts by watching this very informative video clip.

Your UVP explains why your company can offer a product or service experience that no one else can. It is a tag line or statement that essentially explains what your core services are and what sets you apart from the other guys. Identifying your UVP means you will never be at a loss for words when someone asks what your company does. It will give potential customers a reason to come to you instead of your competitors.

Call Contact One Call Center at (800) 278-3347 to learn more about how we can enhance your business’s customer service experience. We are available to answer any questions you may have about our services.

Common Signs Your Business Could Benefit from Live Chat

Common Signs Your Business Could Benefit from Live Chat

Blog/ Customer Service/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality

Not having a proper customer service department basically renders advertising and word-of-mouth useless. You can’t get new customers if you don’t connect with when they reach out to your business.

Live chat is a customer service offering that provides website visitors the option to chat live via instant messaging with a customer service representative. This service can be available 24/7 and is easy and affordable to implement. Below are a few signs that your growing business could benefit from live chat.

  • You receive a high volume of emails and phone calls. If your business is constantly dealing with incoming calls and emails, many of which are regarding the same topics and questions, online live chat may benefit you. People are often likely to dismiss a business that cannot answer their questions right away, and live chat is a great way to offer an instant mode of communication with a real live person, which your potential customers will appreciate.
  • Your customers have already moved on to a competitor by the time you call or write them back. All too often, after a potential customer has left a voicemail or sent an email, they will simply move on to the next available business instead of waiting for a reply. With live chat, you can stop losing new customers to the other guy due to communication hiccups. Online chat means that your customers will always be able to get the answers they want, when they want.
  • You are organizing a large event and need to handle reservation questions. When planning a seminar, conference or fundraising event, you will see a spike in call and email volume. This influx of reservation requests and questions related to the event can be tough to handle. Don’t risk losing attendees because you cannot handle the call and email volume in a timely manner. Getting live chat effectively supports event questions and sign-up requests, so that all of your guests can feel well taken care of.

Are you ready to take your customer service to the next level? Call Contact One Call Center, the premier nationwide answering center, at (800) 278-3347, and we will be happy to get you started.

Find Out More About Streamlining Your Customer Service Process At The Following Websites

Find Out More About Streamlining Your Customer Service Process At The Following Websites

Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business

Whether you run a medical facility or own a small business, take advantage of the resources that a call center can offer. Learn more about customer service and management strategies from the following links:

 

  • Read three tips for providing excellent customer service in this Entrepreneur article.

 

  • The latest United States Census shows that the number of Hispanic residents is increasing, driving a greater need for a bilingual answering service.

 

  • Read more about the increase in the Hispanic population in this article from the LA Times.

 

  • This website from the U.S. Department of Health and Human Services provides an overview of the rules of HIPAA.

 

  • Learn how to build customer loyalty with suggestions from this Forbes.com article.

 

Contact One Call Center can help you with all of your answering service, after-hours support, and disaster preparedness needs. Call (800) 278-3347 to learn more.

Use Square to Make Point-of-Sale Easy and Cost Effective

Use Square to Make Point-of-Sale Easy and Cost Effective

Blog/ Marketing and Sales/ Small Business

http://itunes.apple.com/us/app/square-card-reader/id335393788

Tired of paying credit card fees and dealing with a pesky merchant account and unreliable credit card processing hardware? Square Card Reader is a new app developed by the founder of Twitter that allows anyone with an Apple phone or iPad to accept payments.

Increase the success of your small business and your level of customer service with the Square Card Reader app from iTunes. Without any contracts or monthly fees, you can accept Visa, MasterCard, American Express, and Discover right from your Apple device. (more…)

3 Tips for Small Business Success

3 Tips for Small Business Success

Blog/ Customer Service/ Small Business

As a small business owner, it is up to you to find new strategies for growing your business. Whether you are just starting out or looking for new ways to achieve success, it is important to consider how customer service plays a role in your future. The following small business success tips focus on tools for improving customer service:

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Types of Call Centers

Types of Call Centers

Blog/ Customer Service/ Professional Services/ Small Business/ Tourism/Hospitality

When looking for a call center it is important to consider the type of service you need. There are  three types of basic call centers and having some knowledge about what service(s) each call center provides will help you choose the right one. They all answer calls, can take messages, orders, offer technical support, set appointments and more. The decisive factor should be based on the service you require to assist your customers most effectively. (more…)

Personalized Customer Experience

Personalized Customer Experience

Blog/ Customer Service/ Small Business

I just got back from a wonderful fly fishing trip on on the San Juan River.  My guide Jeremy Nolan of Heads Up Fly Fishing has elevated my expectation of customer service. We spent a total of  16 hours on the river with Jeremy, when you think about it how often do you hire a small business to provide a service that you spend 8 hours in one day with that person. Providing this level of service could be daunting for most people. (more…)