The Importance of Leaving No Call Unanswered

In the business world, customer service is essential to your company’s success. It is important to give your customers easy access to help when they need it. Keep reading to find out why you should improve your call centers to ensure that every call is answered.

Dealing with Customer Complaints
If a customer is upset about your products or services and they cannot get ahold of anyone in your company, it will only upset them more. Increasing your call center and answering service efforts ensures that these customers can find someone to talk to when they have an issue so you and your staff can work toward finding a solution.

Offering New Services
Improving your call center efforts helps you spread the word about new services that your company is offering. If a customer calls in to your business and always manages to find a real person with whom to talk, it gives you the opportunity to talk about new features and services that might interest them. Take advantage of customer calls by using them to inform your client base about important updates for your company and the services you offer.

Improving Your Company Image
If your customers can always get through to someone at your company, it gives them a better impression of your business. Whether they are calling with a complaint or a question, the ability to talk to a real person helps them gain confidence in your business and your customer service efforts. This might inspire them to help tell other people about your impressive customer relations, which could earn you some new business.

Take advantage of Contact One Call Center’s unique answering and secure messaging services to help your company keep your customers happy. If you want to avoid unanswered calls, our call center can help. We offer live receptionists, bilingual support, and after-hours support. Check out our website or call 1-800-278-3347 to learn more about our call center services.

How Customer Service Has Changed Over the Years

Customer service is the foundation of any successful business. Without it, you cannot build a strong customer base that helps you succeed in your industry. Learning how it has changed over the years can help you find the best way to serve your customers. Keep reading to learn more about the evolution of customer service:

Phone Calls to Talk to Representatives

Before 1995, customer service was only handled on the phone. Customers called a company if they had a question or concern and talked to a representative who would attempt to find a solution. Although there are a variety of other methods of contacting a company today, many people still prefer to call and talk to a person when they need something.

Emails and Web Help

Once the Internet became a worldwide phenomenon, people started turning to other venues for their customer service needs. Email became a popular facet starting around 1996 and remained a major aspect of customer service until about 2000 when more people started using websites for their service needs.

Chat Help

Around 2005, companies turned to live chat services to give them another edge in the customer service industry. Live chat services enable customers to reach out for assistance without even leaving a business’ website and they are still used today.

Mobile and Social Media Services

Since 2008, companies have taken advantage of the fact that a majority of their customers have smart phones by creating customer service apps. Social media websites like Facebook and Twitter have made it easier than ever for customers to contact businesses.

Contact One Call Center is here to help you improve your relationship with your customers by offering answering services, after-hours support, and live chat help. Take your customer service efforts to the next level by taking advantage of these services. To learn more about how we can help you interact with your customers, visit us online or call 1-800-278-3347.

The Ins and Outs of Managing Growth Successfully

Any business owner is excited when his or her company grows, but they are not always prepared to handle it. If you want to keep gaining success in your industry, it is important to figure out the best way to manage this growth. Use this guide to ensure that you handle your new success well enough to keep your business growing even more:

Figure Out the Best Way to Manage

One manager in charge of a small team might suffice when your business first starts out, but it does not always work when it starts to grow. If you want to continue to find success in your industry, it is important to find a new management model that can encompass the new size of your business. Whether you have to hire more managers or create more departments, this new management plan can help your business grow even more.

Keep Up with Your Customer Needs

As your client base starts to grow, it is important to find new ways to cater to your customers. Improving your customer service efforts is one of the most important elements of managing growth success. Instill new venues through which your customers can interact with your business so they always can talk to someone when they try to contact your company.

Pay Attention to Your Numbers

If you want to continue to succeed, it is important to stay on top of your business statistics. Maintain control over decisions relating to your sales numbers and financials so you have a say about the direction in which you want your company to go.

No matter the size of your business, Contact One Call Center is here to help you improve the way you talk to your customers. From answering services to disaster preparedness, we are here to give you the assistance you need when your business starts to grow. To learn more about our customer service resources, visit us online or call 1-800-278-3347.

Small Business Success Story: WRAPPED

Small businesses that have succeeded in their industry give other startup companies hope. WRAPPED is one of these successful businesses. Keep reading to find out how this paper goods company has managed to stand out in their industry:

They Do what they Do Best

WRAPPED founders Ryland Arnoldi and Sam Seidman have always had a passion for art. Although they were both on the path toward big careers in the financial industry, they wanted to create products that combined artistic appeal with a natural edge. By combining their efforts, Arnoldi and Seidman managed to turn this passion into a business that creates beautiful, artistic pieces of wrapping paper and paper goods.

They Maintain an Active Role in the Business

Instead of leaving all of their business decisions to others, Arnoldi and Seidman worked together to maintain an active role in their company. By taking control of these important decisions, they were in charge of everything having to do with their business. If you want to find success as a small business, it is imperative to retain a controlling stake in the decisions that affect your company.

They Found a Niche for their Product

The founders of WRAPPED were smart enough to choose a product that spoke to a wide range of potential investors. Instead of compromising and molding their product to the market, they went out and found investors who wanted to give them money for the products they wanted to create.

If you want to achieve success in your industry like WRAPPED has, it is important to focus more attention on your customer service efforts. Contact One Call Center has resources like answering services, live chat, after-hours support, and disaster preparedness to help you open the lines of communication with your customers. With our help, you can build a bigger client base to bring your business to new levels of success. To learn more about our services, visit us online or call 1-800-278-3347.