What is an Answering Service?
Websters dictionary defines an answering service as: a commercial service that answers telephone calls for its clients. What! That’s it? I propose a new definition.
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What is an Answering Service?
Category: Small Business
How to Hire a Great Answering Service
How to Hire a Great Answering Service
Blog/ Customer Service/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality
Finding a great answering service is not as difficult as it sounds. It will take a little time, but in the long run you and your customers will be glad you did. Here are 6 simple tips to hiring a quality answering service for your business.
Customers will pay 9% more for excellent customer service.
Customers will pay 9% more for excellent customer service.
In a survey published by American Express (here is the PDF) the Global Customer Service Barometer, 91% think customer service is important in determining whether they do business with a company. Also, most customers think companies take them for granted. (more…)
Quality Customer Service and the ‘WOW’Factor
Quality Customer Service and the ‘WOW’Factor
Everywhere one shops today they can find examples of bad customer service support, and this is also true when dealing with companies over the phone. It seems like it’s not hard to find bad service in almost every aspect of business. I have to ask myself why this is, and the answer I come across quite frequently is that businesses feel that quantity is more important than quality; however, I disagree. (more…)
Answer When They Knock and Increase Your Sales*
Answer When They Knock and Increase Your Sales*
Blog/ Customer Service/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality
A potential customer enters your store and wanders about it aimlessly. After spending a few minutes in your store, the person leaves without a word. Later, you see the same person walk past your store with an armload of packages from your competitor. (more…)
How to Keep Hold Times to a Minimum and Customers Happy
How to Keep Hold Times to a Minimum and Customers Happy
No one likes to wait on hold, but there are times when a business has more callers that staff to handle those calls. You could over-staff but, you will end up having higher employee costs and lower productivity. You could let the callers wait but, eventually callers will hang up and find another company to do business with. Neither of those options would be good for the bottom line. (more…)