Sales people know how important first impressions are. Good sales people know the importance of a firm handshake and how to dress for success. Great sales people can befriend anyone they speak with, whether it is on the phone or in person. However, in today’s business climate there is a whole host of things that can affect the outcome of a sale, that may have nothing to do with how good your sales team is. (more…)
Traditionally, small business owners have had the impression that an answering service just takes messages on our client’s behalf. They certainly can provide quality message taking but there are plenty of other services they also provide to their customers. (more…)
It is not too uncommon for one of our clients ask “What is the the difference between a call center and contact center?”. (more…)
Judy Wood (our CEO here at Contact One Call Center) was selected to be on the Arizona Council for Small Business. (more…)