Category: Professional Services

Answer When They Knock and Increase Your Sales*

Answer When They Knock and Increase Your Sales*

Blog/ Customer Service/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality

A potential customer enters your store and wanders about it aimlessly. After spending a few minutes in your store, the person leaves without a word. Later, you see the same person walk past your store with an armload of packages from your competitor. (more…)

How to Keep Hold Times to a Minimum and Customers Happy

How to Keep Hold Times to a Minimum and Customers Happy

Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business

No one likes to wait on hold, but there are times when a business has more callers that staff to handle those calls. You could over-staff but, you will end up having higher employee costs and lower productivity. You could let the callers wait but, eventually callers will hang up and find another company to do business with. Neither of those options would be good for the bottom line. (more…)