Have you enjoyed our recent blog posts? If you are looking for more customer service and small business tips, then head to these websites. To get help managing your phone calls, appointments, orders, and more, get in touch with Contact One Call Center at (800) 278-3347.
This post on FutureSimple.com shares five ways to provide great customer service, regardless of your title or role.
Find out what Zappos.com did for one customer who travelled to a friend’s wedding without his shoes!
Here are a few tips for handling angry or difficult customers on the phone.
Starting a business is a life-changing event that can either bolster or hinder your financial and professional success. Many would-be entrepreneurs have a great idea for a product or service, but become intimidated or uncertain of the details needed to launch their new venture. If you are considering starting your own business, then review these three tips below:
1. Ask Questions and Do Research
The Small Business Association (SBA) recommends that potential business owners ask these 20 questions before starting their business. The questions, including “Will I need a loan,” and “Who is my competition,” prompt potential entrepreneurs to think critically about their funding, marketing, potential customers, and more. These questions will give you a more realistic vision of whether your business may thrive.
2. Write A Business Plan
A business plan is a document that helps keep the business owner, investors, and executive employees on track for the first three to five years. Having a formal business plan can make it easier for a new business owner to receive funding and to share their vision with new hires. The plan outlines in depth how the company will be structured, managed, and funded and how it will market itself and grow revenue. For more information on drafting a business plan, visit these guidelines on the SBA website.
3. Take Care of The Details
Before your business is up and running you’ll need to determine your legal structure. There are a variety of ways to structure a business including LLC, corporation, and non-profit. New business owners will also need to register for state and federal taxes, and obtain a tax ID number plus any state or federal licenses and permits. To handle your finances, you’ll need to set up a merchant account with your local bank. If you plan to accept payments online, then you’ll want to partner with a PCI-compliant vendor who can securely process transactions.
When starting a new business, you can outsource your incoming calls, appointment setting, and even order fulfillment to a trusted call center. Contact One Call Center specializes in supporting small businesses and organizations with top-notch customer service. Learn more by calling (800) 278-3347.
Recruiting Employees for Great Customer Service: What to Look For
Recruiting Employees for Great Customer Service: What to Look For
Hiring customer service representatives means looking for personalities that will shine on the phone. If you are looking to recruit new hires for your customer service team, then consider the following four traits:
A Positive Attitude
Some people will always think the glass is half empty. In customer service, you want to lean toward candidates who have a more positive or optimistic attitude. During an interview or sample phone conversation, note the kind of language the person uses. Look for individuals who can easily re-frame problems in a more positive light.
Friendly and Engaging
Great customer service representatives don’t necessarily have to be outgoing. They do have to be generally friendly, nice, and engaging. These traits can help your customer service representative to be more empathetic and really connect with customers on the phone.
Creative and Bright
Creativity and out-of-the-box thinking are vital for success in this position. Customer service superstars have to multitask and think on their feet. They must find creative solutions to help people solve problems. Look for bright candidates who can succeed even with an unusual call or request that strays really far from the usual script.
Patient and Good Listener
When customers call upset or angry, you’ll need someone who is patient and calm and can focus on the problem at hand. The right candidates should be able to actively listen to customers and allow customers to vent if they are angry about a problem.
What does your organization look for when hiring customer service representatives? To get help managing your inbound calls, appointments, order taking, and more, get in touch with the experts at Contact One Call Center. Call us at (800) 278-3347 or visit our website to learn more about our call center and live chat services.
When you’re dealing with an angry customer, it can be challenge to remain calm. Sometimes when conversations get emotional or hurtful, our instinct is to respond with even more anger.
Don’t let anger harm your customer relationships. Instead, practice the three tips shared in this video for reducing and managing your anger in professional situations. The video walks through the difference between expressing yourself assertively versus aggressively. You can also learn how to use calming techniques to minimize your own anger. For example, pausing and counting to 10 before responding or taking deep breathes to let go of your anger.
Watch the full clip to learn how to respond to customers clearly and without any destructive emotion or hurtful language. For more customer service expertise, get in touch with Contact One Call Center by dialing (800) 278-3347.
These Links Provide Information About How We Can Help Your Business Grow
These Links Provide Information About How We Can Help Your Business Grow
Discover tips to help boost your business on these helpful websites. Contact One Call Center offers many business-boosting services, including answering services and chat support. Call us at 1-800-278-3347 for more information!
Your customers are the foundation for your business, making customer service the most important area of focus in your company’s day to day operations. Even if most or all of your business comes from e-commerce, your customers will still have high expectations for phone, chat, and email support that may enhance the Web shopping experience. Here is a closer look at the impact that an investment in customer service can have on your business.
Negative customer experiences can drive away new customers
When customers have a negative experience with any business, a common response is to tell others about it. These stories about negative customer service experiences could easily keep away potential new customers, particularly because people are more likely to discuss negative shopping experiences than positive ones. Therefore, steps should be taken to increase customer satisfaction during every interaction a customer may have with your company.
It is less costly to retain customers than to attract new ones
Returning customers are an incredibly valuable asset to your company, because the cost of bringing an existing customer back is much lower than the cost of marketing strategies necessary to draw in new customers. With a large base of loyal customers, you can also rely to an extent on word-of-mouth marketing to bring in new customers at a lower cost.
Customer service keeps your customers connected to your business
If a customer contacts your business through a customer service representative on the phone or via live Web chat, that customer will have a deeper connection to your company that will help to promote their continued patronage.
To improve the customer service you are able to offer to your patrons, call Contact One Call Center at 1-800-278-3347. We provide answering services, secure messaging, and after-hours customer support that can help your small business maintain strong customer relations without the added cost of hiring additional personnel. With locations in Seattle, Los Angeles and Arizona, we are ready to start the conversation with you today!
Learn More About Improving Your Business With These Resources
Learn More About Improving Your Business With These Resources
Utilize business resources that will help your company achieve new levels of success. Visit the links below to find newer and better ways to run your company and your customer service. Take advantage of the after-hours support and secure messaging services available from Contact One Call Center. With our help, you can always be available to your customers. Call 1-800-278-3347 today to learn more.
See why delegating and offering top customer service should be integral facets of your business model in this article from Inc.com.
In business, image is everything. When your clients call, they expect to reach professional answering services that are able to help with their needs. Hiring professionals to take over your phone customer service means major improvements for your company. Keep reading to find out how:
Real People to Handle After-Hours Support
Electronic systems can be frustrating for your clients, especially if they have a problem that requires immediate attention. When you put professionals in charge of your after-hours phone calls, though, they will be able to extend your company’s top customer service techniques to any time of day. When your customers can call in and talk to a real person, they will be more impressed with your business model, giving you a better corporate image.
Confidential Professional Services
Even if your business is in a field that requires strict confidentiality, a professional service can still be your ideal solution. By adhering to strict confidentiality policies and the custom protocols of your business, a professional service still meets your corporate standards. Your customers will get the top-notch service they expect without you needing to schedule staffers 24 hours a day. As a business owner, it is important for you to strive to reach new levels of customer service like this that keep your clients coming back for more.
Bilingual Services
If you have a diverse customer base, you can still find a way to cater to them all just by using professional services. Once your staff goes home for the evening, the professionals will offer bilingual services that allow everyone to communicate effectively. When Spanish-speaking clients are able to converse freely, they will be more likely to use your business again.
Contact One Call Center can offer you the professional help you need to show your customers the best sides of your business. Our call centers offer normal and medical answering services, disaster preparedness, and secure messaging so your business runs smoothly even when you cannot be there. Call 1-800-278-3347 today to start utilizing our services.
Utilizing a medical answering service is a great choice for any medical office. At Contact One Call Center, we provide much more than just answering services; we also work hard to help our clients build a loyal customer base. We do this by offering our clients the three P’s of medical answering services: privacy, professionalism, and promptness. Here is a closer look at the importance of these qualities:
Privacy
Patient confidentiality is an essential element in the medical world. In order to feel comfortable and safe with doctors and medical staff, patients must feel confident that their personal information is being kept private and secure. Contact One Call Center employees are up-to-date on standards regarding patient confidentiality. All of our team members have studied the Health Insurance Portability and Accountability Act. This gives us the tools and knowledge to provide quality answering services that also cater to patients’ needs for privacy and security.
Professionalism
Medical offices can be some of the busiest facilities at all times during the week. It can be difficult to maintain professionalism while handling the needs of so many different patients. Hiring a medical answering service from a company like Contact One Call Center can help you increase the professionalism exhibited by your staff, allowing you to make a better impression with your patients as well as their family members. Our team members care about providing high-quality services. You can trust our team to act in a professional manner when handling your patients’ information.
Promptness
Responding to patients in a timely manner is another essential quality to possess in the medical world. Promptness is also important for transferring information regarding patient diagnoses, medication, procedures, and other patient concerns. When you work with the team at Contact One Call Center, you can depend on our prompt answering services to get patient information where it needs to be, when it needs to be there.
If you would like to learn more about the three P’s of medical answering services, then you can contact the team at Contact One Call Center. Visit our website or call us at 1-800-278-3347. Let us help you with your patients’ needs!
Create More Customer Loyalty By Visiting These Small Business Customer Service Resources
Create More Customer Loyalty By Visiting These Small Business Customer Service Resources
You can learn more about providing the best service for your customers by checking out these websites. Get more information from Contact One Call Center by giving us a call at 1-800-278-3347!
