In order to ensure positive and productive communication with customers, the customer’s perspective must always be kept in mind. Consider tone of voice: a customer who is spoken to in a tone that is courteous, pleasant, and professional is much more likely to respond in kind.
As this video explains, body language also matters: A customer service representative who chews gum or seems distracted during a conversation, projects an attitude that is careless and rude. For more tips on ensuring good customer service, watch the full clip and stay tuned to the Contact One Call Center blog.
Contact One Call Center is a family owned and operated call center that provides answering services, after-hours support, secure messaging, and much more. If you would like to learn more about how we can help your company grow, contact us today by calling 1-800-278-3347.
Check Out These Articles For More Tips On Improving Your Customer Experience
Check Out These Articles For More Tips On Improving Your Customer Experience
Customer satisfaction is essential to a healthy and growing business. Read through these customer service resources to make sure you’re providing top-notch support. Call Contact One Call Center at (800) 278-3347 for professional and courteous call center service—we are a multi-lingual service!
Would you like to know more about the connection between customer service and customer satisfaction? Check out this article from Chron.com.
A positive customer service experience is essential for building a satisfied customer-base. A dissatisfied customer will tell many more people about their experience than a satisfied customer, so it is your business’s purview to ensure that customers hang up feeling happy and taken care of. Here are a few tips to keep callers happy:
Don’t keep callers waiting too long. While being on hold is often a fact of life, many callers get very frustrated with being on hold for long periods at a time. Try to keep their time on hold to a bare minimum, and if you must, make sure to check in with them often to assure them that they have not been forgotten about and that you will be with them as soon as possible. Partnering with a call center can help your business to minimize incoming call wait times.
Don’t sound overly scripted. Avoid launching into a script right from the beginning of a conversation. Instead, try to establish a rapport with the caller and take time to ask leading questions and listen. Additionally, being polite is a must so always use “please” and “thank you” when speaking to customers. Be careful not to use an overuse “please” and “thank you” as this can seem patronizing and may annoy certain callers.
Treat callers with patience and respect. Above many things, most callers want to be heard and treated with respect. Callers will often hang up in anger if they believe you are not listening properly or treating them disrespectfully. Be sure to listen carefully while they explain their problem to avoid asking them to repeat themselves. Try to empathize with the caller’s request or issue before offering a solution.
Are you ready to let the professionals handle your calls? At Contact One Call Center, we offer courteous, knowledgeable customer service in multiple languages. To learn more, please give us a call at (800) 278-3347.
Common Signs Your Business Could Benefit from Live Chat
Common Signs Your Business Could Benefit from Live Chat
Not having a proper customer service department basically renders advertising and word-of-mouth useless. You can’t get new customers if you don’t connect with when they reach out to your business.
Live chat is a customer service offering that provides website visitors the option to chat live via instant messaging with a customer service representative. This service can be available 24/7 and is easy and affordable to implement. Below are a few signs that your growing business could benefit from live chat.
You receive a high volume of emails and phone calls. If your business is constantly dealing with incoming calls and emails, many of which are regarding the same topics and questions, online live chat may benefit you. People are often likely to dismiss a business that cannot answer their questions right away, and live chat is a great way to offer an instant mode of communication with a real live person, which your potential customers will appreciate.
Your customers have already moved on to a competitor by the time you call or write them back. All too often, after a potential customer has left a voicemail or sent an email, they will simply move on to the next available business instead of waiting for a reply. With live chat, you can stop losing new customers to the other guy due to communication hiccups. Online chat means that your customers will always be able to get the answers they want, when they want.
You are organizing a large event and need to handle reservation questions. When planning a seminar, conference or fundraising event, you will see a spike in call and email volume. This influx of reservation requests and questions related to the event can be tough to handle. Don’t risk losing attendees because you cannot handle the call and email volume in a timely manner. Getting live chat effectively supports event questions and sign-up requests, so that all of your guests can feel well taken care of.
Are you ready to take your customer service to the next level? Call Contact One Call Center, the premier nationwide answering center, at (800) 278-3347, and we will be happy to get you started.
When you are operating a medical practice, it is important to have an answering service that gives your patients the support they need. Due to confidentiality regulations and the urgent nature of medical calls, a medical answering service must be evaluated in great detail. When choosing an answering service for your practice, look for the following features:
No matter what type of company you run, customer service is an important aspect of your business strategy. Excellent customer service can help you to attract new business and attain a loyal following. (more…)
Text Messaging for Physicians deemed “Unacceptable” by JCAHO
Since the early 2000s, text messaging has been a mainstream communication. Primarily used for its ease of convenience and efficiency, text messaging has branched out from being a personal form of communication to an enterprise wide form of communication. Lately for businesses, the use of text messaging has come under scrutiny due to policies and regulations that it does not adhere to. (more…)
A doctor’s answering service is a patients first point of contact after hours. The office manager is most often tasked with evaluating the answering service and they need to find a balance between quality and price. For the doctor, it is most important that they receive timely and accurate messages. (more…)
Last week, one of my co-workers was telling me about the trouble she was having trying to schedule an appointment at her doctor’s office. She had made several attempts to reach the person in charge of setting appointments and on one occasion she waited for over 10 minutes (more…)
