Category: Marketing and Sales

Common Signs Your Business Could Benefit from Live Chat

Common Signs Your Business Could Benefit from Live Chat

Blog/ Customer Service/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality

Not having a proper customer service department basically renders advertising and word-of-mouth useless. You can’t get new customers if you don’t connect with when they reach out to your business.

Live chat is a customer service offering that provides website visitors the option to chat live via instant messaging with a customer service representative. This service can be available 24/7 and is easy and affordable to implement. Below are a few signs that your growing business could benefit from live chat.

  • You receive a high volume of emails and phone calls. If your business is constantly dealing with incoming calls and emails, many of which are regarding the same topics and questions, online live chat may benefit you. People are often likely to dismiss a business that cannot answer their questions right away, and live chat is a great way to offer an instant mode of communication with a real live person, which your potential customers will appreciate.
  • Your customers have already moved on to a competitor by the time you call or write them back. All too often, after a potential customer has left a voicemail or sent an email, they will simply move on to the next available business instead of waiting for a reply. With live chat, you can stop losing new customers to the other guy due to communication hiccups. Online chat means that your customers will always be able to get the answers they want, when they want.
  • You are organizing a large event and need to handle reservation questions. When planning a seminar, conference or fundraising event, you will see a spike in call and email volume. This influx of reservation requests and questions related to the event can be tough to handle. Don’t risk losing attendees because you cannot handle the call and email volume in a timely manner. Getting live chat effectively supports event questions and sign-up requests, so that all of your guests can feel well taken care of.

Are you ready to take your customer service to the next level? Call Contact One Call Center, the premier nationwide answering center, at (800) 278-3347, and we will be happy to get you started.

Find Out More About Streamlining Your Customer Service Process At The Following Websites

Find Out More About Streamlining Your Customer Service Process At The Following Websites

Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business

Whether you run a medical facility or own a small business, take advantage of the resources that a call center can offer. Learn more about customer service and management strategies from the following links:

 

  • Read three tips for providing excellent customer service in this Entrepreneur article.

 

  • The latest United States Census shows that the number of Hispanic residents is increasing, driving a greater need for a bilingual answering service.

 

  • Read more about the increase in the Hispanic population in this article from the LA Times.

 

  • This website from the U.S. Department of Health and Human Services provides an overview of the rules of HIPAA.

 

  • Learn how to build customer loyalty with suggestions from this Forbes.com article.

 

Contact One Call Center can help you with all of your answering service, after-hours support, and disaster preparedness needs. Call (800) 278-3347 to learn more.

Use Square to Make Point-of-Sale Easy and Cost Effective

Use Square to Make Point-of-Sale Easy and Cost Effective

Blog/ Marketing and Sales/ Small Business

http://itunes.apple.com/us/app/square-card-reader/id335393788

Tired of paying credit card fees and dealing with a pesky merchant account and unreliable credit card processing hardware? Square Card Reader is a new app developed by the founder of Twitter that allows anyone with an Apple phone or iPad to accept payments.

Increase the success of your small business and your level of customer service with the Square Card Reader app from iTunes. Without any contracts or monthly fees, you can accept Visa, MasterCard, American Express, and Discover right from your Apple device. (more…)

Is it okay if I borrow another company’s ideas?

Is it okay if I borrow another company’s ideas?

Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business/ Tourism/Hospitality
You don’t always need to reinvent the wheel when it comes to improving your company. I’m not talking about stealing trade secrets.  I don’t recommend copying another businesses website content.  However, there are times when it’s okay to borrow other companies ideas. (more…)

Answer the Phone First and get more sales

Answer the Phone First and get more sales

Blog/ Customer Service/ Favorites/ Marketing and Sales/ Professional Services/ Small Business

Sales people know how important first impressions are. Good sales people know the importance of a firm handshake and how to dress for success.   Great sales people can befriend anyone they speak with, whether it is on the phone or in person.  However, in today’s business climate there is a whole host of things that can affect the outcome of a sale, that may have nothing to do with how good your sales team is. (more…)

Five services an Answering Service Can Provide

Five services an Answering Service Can Provide

Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business

Traditionally,  small business owners have had the impression that an answering service just takes messages on our client’s behalf. They certainly can provide quality message taking but there are plenty of other services they also provide to their customers.  (more…)

How many sales calls do you miss?

How many sales calls do you miss?

Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business/ Tourism/Hospitality
If you are like most small business owners you are always trying to get more sales. You spend money on advertising campaigns or you attend networking functions. In fact, you probably do dozens of things to grow your business. (more…)