Category: Marketing and Sales

Tips for Making Your Next Professional Event a Success

Tips for Making Your Next Professional Event a Success

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Hosting a corporate event can be a great way to spread awareness, gain support, and attract new clients. Starting early will allow you to find all of the details you need, such as a venue or answering service, making it easier to plan a successful event. Keep these tips in mind when planning your event:

 

  • Market your event. You can’t have an event without an audience! That is why building interest is one of the most important parts of the planning process. A number of different methods can be used to spread the word about your upcoming event in order to get people more excited about it. Create flyers or other print-outs to place around the office so that employees can stay in-the-know about the event. Look into advertising in local newspapers in order to introduce your business and event to a wider audience. You can also rely on social media marketing strategies that may appeal to younger crowds.

 

  • Set up a live chat online. People who are interested in attending your event may have questions or concerns that they want addressed promptly. But it can be difficult to answer all of the phone calls, e-mails, and other inquiries while still tending to your regular work responsibilities. If potential guests do not get the information they seek, then they may decide not to attend your event. Contact One Call Center can help you avoid losing interested audience members by providing a live online chat service. Your guests can simply log on and get all of their questions answered right away.

 

  • Partner with a call center for ticket sales. Making it easy for guests to purchase tickets will make them much more likely to attend, allowing you to host a successful event. You can partner with a call center like Contact One Call Center to give guests a quick and easy way to purchase tickets. That means everyone can buy a ticket on their own time.

 

If you are interested in partnering with a call center, then you can contact the friendly team here at Contact One Call Center. Visit our website or call us at 1-800-278-3347 to get started!

Phone Communication Tips

Phone Communication Tips

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The phone plays an important role in a variety of different businesses. A majority of communication with clients takes place on the phone, making it an essential part of the office. Learning how to properly speak with clients on the phone will allow you and your business to enjoy higher sales as well as more positive business-client relationships.

As you will see in this video, there are a few simple tips that can help you display better phone communication. Try to have a smile on your face when answering the phone—your client is more likely to be happy if you are, too! You should also focus on the phone call and slowly and carefully explain any concepts that may be difficult to grasp without visual assistance.

If you need extra help taking all of the phone calls your company receives, then you can get it from Contact One Call Center. Call us at 1-800-278-3347 to learn more about our answering services.

4 Call Center Services to Help Small Businesses Thrive

4 Call Center Services to Help Small Businesses Thrive

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Do you own a small business? If so, then you likely handle a lot of the responsibilities all on your own. Many small businesses that have been successful have found that with success comes even more responsibility, leaving them in need of some extra help. You can find this extra help with the call center services available from Contact One Call Center, which include these wonderful services:

 

  1. Call screening and overflow. It can be challenging for some businesses to take every call that they receive every day. If your business regularly receives more calls than you can take, then Contact One Call Center can help you! Our friendly and experienced staff can take your overflow calls and provide answers and excellent service to these clients and potential future clients.

 

  1. Live chat. A lot of today’s consumers prefer doing business online. Your small business clients may be more likely to contact you through your website than over the phone, which is why it is so important to have a great Web presence. Our live online chat service can easily be added to your website, allowing your clients to get quick answers to any of their questions.

 

  1. Order-taking for e-commerce businesses. Who says you have to increase your business hours in order to make more sales? You can still provide your clients with the ability to purchase what they want, when they want with the ease and convenience of online shopping thanks to Contact One Call Center. Our order-taking services allow your clients to browse through your inventory and make purchases any time, day or night.

 

  1. Bilingual support. According to the United States Census Bureau, there are approximately 35 million U.S. residents who speak Spanish at home. Many of these residents also speak English, but it is still important to consider the population that primarily speaks Spanish. You can cater to the needs of your Spanish-speaking clients with bilingual support from Contact One Call Center.

 

These are just some of the after-hours and support services available from Contact One Call Center. Learn more about our answering services by calling us today at 1-800-278-3347.

Get More Customer Service Tips For Your Business With These Links

Get More Customer Service Tips For Your Business With These Links

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Are your customers as happy as they could be? If you’re wondering how to streamline and improve your company’s customer service, consult these excellent online resources. For more information on how using a call center can benefit your company, call Contact One Call Center at 1-800-278-3347.

 

 

  • What should a business’s top customer service goals be? This article from Chron.com lists some issues that all businesses should keep in mind.

 

  • As this article from DailyFinance.com reports, poor customer service usually means that employers haven’t taken the steps necessary to implement smart, consistent policies.

 

 

  • The primary goal of customer service should be to retain customers, as this article explains.

Why Order Taking Is Vital for Small E-Commerce and Catalog Businesses

Why Order Taking Is Vital for Small E-Commerce and Catalog Businesses

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An effective order taking procedure is the backbone of any business that sells directly to customers. If a customer is left waiting on the phone for too long, or if your company doesn’t have after hours support to communicate around the clock, your e-commerce or catalog-based company may well lose important sales.

 

Here are some a few reasons you should consider partnering with an experienced call center to handle your order taking process:

 

  • Close Sale Around The Clock. Most businesses do not have the resources to keep staff members on call to communicate with customers 24 hours a day, seven days a week—but an experienced call center does. When you work with a call center, you’re effectively expanding your company’s availability to 24/7 with no changes to your business hours. In today’s fast-paced global marketplace, where doing business frequently means dealing with people in different time zones, this is an essential feature for any e-commerce company.

 

  • Improve Customer Service. Effective customer communication is vital to any business. With a call center handling your order taking process, representatives will be available to answer customers’ phone, email, and live chat questions. Having friendly customer service agents leaves customers happy with their purchases and impressed by your company’s professionalism and commitment to service.

 

  • Build Your Customer Base Quickly. With all of the time-commitments and headaches of launching a new business, you may neglect your fulfillment and customer service processes. Outsourcing order taking to an experienced partner can help smaller businesses support a quickly growing customer base with top-notch service. A call center can help a new e-commerce or catalog business avoid lost orders, unanswered questions, and other hiccups.

 

At Contact One Call Center, we specialize in helping businesses manage their incoming calls and order fulfillment. Our areas of focus include secure order taking, after-hours chat support, disaster preparedness, and more! We have been providing dependable services to our customers for three decades. For more information about how Contact One Call Center can help your business, give us a call today at 1-800-278-3347.

The Importance of Attitude In Customer Service

The Importance of Attitude In Customer Service

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In order to ensure positive and productive communication with customers, the customer’s perspective must always be kept in mind. Consider tone of voice: a customer who is spoken to in a tone that is courteous, pleasant, and professional is much more likely to respond in kind.

As this video explains, body language also matters: A customer service representative who chews gum or seems distracted during a conversation, projects an attitude that is careless and rude. For more tips on ensuring good customer service, watch the full clip and stay tuned to the Contact One Call Center blog.

Contact One Call Center is a family owned and operated call center that provides answering services, after-hours support, secure messaging, and much more. If you would like to learn more about how we can help your company grow, contact us today by calling 1-800-278-3347.

Comparing DIY Appointment Setting with A Call Center Reservation System

Comparing DIY Appointment Setting with A Call Center Reservation System

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If your business makes appointments on a regular basis, you ought to consider whether handling appointment scheduling yourself is the best use of your time. Here are just a few of the reasons why handing your appointment setting duties over to a call center can be extremely beneficial for your business.

 

  • Save Time. Scheduling appointments yourself means taking time away from your other duties in order to ensure that scheduling is done properly. That time could be spent on more productive work that is integral to your business success. Appointment scheduling is also a highly repetitive task, which means that a significant portion of your day will be spent doing something that utilizes none of your business skills or any special insights.

 

  • Avoid Mistakes and Upset Customers. In a small business, employees typically carry many different responsibilities. When employees become overwhelmed with too many tasks, they can all too easy to make mistakes or overlook appointments—which makes for angry, dissatisfied customers. A call center offers organized appointment setting that reduces human error. A call center will employ friendly customer service professionals who accurately schedule appointments and leave customers with an excellent impression of your organization.

 

  • Ease Growing Pains. The more your business grows, the more difficult it will be to handle appointment scheduling on your own. Keeping up with a rising number of phone calls and appointment requests can overwhelm a small company. Instead of struggling to deal with a continual flood of calls, you can have all appointment scheduling matters handled on your behalf by an experienced call center. A call center can also help you add live chat and other support features to your business website, to further improve the booking process.

 

Are you looking for a solid solution to your business’ appointment setting and messaging challenges? Contact One Call Center provides answering services to businesses around the country. If your company is looking for help with customer service, after-hours service, or secure messaging, we can help. To learn more about our capabilities, visit us on the web today or call 1-800-278-3347.

Check Out These Articles For More Tips On Improving Your Customer Experience

Check Out These Articles For More Tips On Improving Your Customer Experience

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Customer satisfaction is essential to a healthy and growing business. Read through these customer service resources to make sure you’re providing top-notch support. Call Contact One Call Center at (800) 278-3347 for professional and courteous call center service—we are a multi-lingual service!

  • Would you like to know more about the connection between customer service and customer satisfaction? Check out this article from Chron.com.
  • This Mashable.com post features tips on improving your online customer service.
  • NBC offers this great article on how to make customers happy.
  • USAToday.com provides these tips on how to follow up with your customers.
  • Do you know if your customers are happy? This post details the impact of customer service on overall customer satisfaction.

How to Make Callers Happy

How to Make Callers Happy

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A positive customer service experience is essential for building a satisfied customer-base. A dissatisfied customer will tell many more people about their experience than a satisfied customer, so it is your business’s purview to ensure that customers hang up feeling happy and taken care of. Here are a few tips to keep callers happy:

  • Don’t keep callers waiting too long. While being on hold is often a fact of life, many callers get very frustrated with being on hold for long periods at a time. Try to keep their time on hold to a bare minimum, and if you must, make sure to check in with them often to assure them that they have not been forgotten about and that you will be with them as soon as possible. Partnering with a call center can help your business to minimize incoming call wait times.
  • Don’t sound overly scripted. Avoid launching into a script right from the beginning of a conversation. Instead, try to establish a rapport with the caller and take time to ask leading questions and listen. Additionally, being polite is a must so always use “please” and “thank you” when speaking to customers. Be careful not to use an overuse “please” and “thank you” as this can seem patronizing and may annoy certain callers.
  • Treat callers with patience and respect. Above many things, most callers want to be heard and treated with respect. Callers will often hang up in anger if they believe you are not listening properly or treating them disrespectfully.  Be sure to listen carefully while they explain their problem to avoid asking them to repeat themselves. Try to empathize with the caller’s request or issue before offering a solution.

Are you ready to let the professionals handle your calls? At Contact One Call Center, we offer courteous, knowledgeable customer service in multiple languages. To learn more, please give us a call at (800) 278-3347.

What’s Your Business’ Unique Value Proposition?

What’s Your Business’ Unique Value Proposition?

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Does your business have a Unique Value Proposition (UVP)? Having a UVP has been shown to boost business, so make sure to get the facts by watching this very informative video clip.

Your UVP explains why your company can offer a product or service experience that no one else can. It is a tag line or statement that essentially explains what your core services are and what sets you apart from the other guys. Identifying your UVP means you will never be at a loss for words when someone asks what your company does. It will give potential customers a reason to come to you instead of your competitors.

Call Contact One Call Center at (800) 278-3347 to learn more about how we can enhance your business’s customer service experience. We are available to answer any questions you may have about our services.