Category: Customer Service

Why Customer Service Should Be A Top Priority

Why Customer Service Should Be A Top Priority

Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business

Your customers are the foundation for your business, making customer service the most important area of focus in your company’s day to day operations. Even if most or all of your business comes from e-commerce, your customers will still have high expectations for phone, chat, and email support that may enhance the Web shopping experience. Here is a closer look at the impact that an investment in customer service can have on your business.

Negative customer experiences can drive away new customers

When customers have a negative experience with any business, a common response is to tell others about it. These stories about negative customer service experiences could easily keep away potential new customers, particularly because people are more likely to discuss negative shopping experiences than positive ones. Therefore, steps should be taken to increase customer satisfaction during every interaction a customer may have with your company.

It is less costly to retain customers than to attract new ones

Returning customers are an incredibly valuable asset to your company, because the cost of bringing an existing customer back is much lower than the cost of marketing strategies necessary to draw in new customers. With a large base of loyal customers, you can also rely to an extent on word-of-mouth marketing to bring in new customers at a lower cost.

Customer service keeps your customers connected to your business

If a customer contacts your business through a customer service representative on the phone or via live Web chat, that customer will have a deeper connection to your company that will help to promote their continued patronage.

To improve the customer service you are able to offer to your patrons, call Contact One Call Center at 1-800-278-3347. We provide answering services, secure messaging, and after-hours customer support that can help your small business maintain strong customer relations without the added cost of hiring additional personnel. With locations in Seattle, Los Angeles and Arizona, we are ready to start the conversation with you today!

Tips for Enhancing Your Hospitality Services

Tips for Enhancing Your Hospitality Services

Blog/ Customer Service

Customer service is essential to the success of a business when running hospitality services. If your clients cannot get help when they need it, they might take their money elsewhere. If you want to make the most of your hospitality services, a call center can give you the edge you’re looking for:

Reservation Help

Your staff is busy working hard to keep your customers satisfied, which means that there is not always time for additional services. With the help of a call center, your customers can make reservations at one or many locations throughout the city. This easy access helps to ensure that all of your guests have everything they need to feel at home.

Literature Distribution

Customers often request literature that helps them get to know the area better. Instead of overloading your staff with this task, leave it to a customer service call center. This way, your employees can focus on more important tasks without withholding the literature from guests.

Location Information

Leave it to the answering service to inform your customers about your various offices and branches throughout the area. This will keep you reachable without encroaching on the time you and your staff have for other tasks.

Client Question Help

Whenever your customers have questions about your business, the call center can help. With live answering and web chat services, you can be sure that no client ever asks a question that goes unanswered.

Contact One Call Center is here to keep you accessible to your clientele. With our hospitality services and after-hours support, you know that your customer relations will be at an all-time high. We can help you excel in the world of hospitality with answering services that make it easy for your clients to find what they need. To learn more about hospitality help, please visit us online or call 1-800-278-3347.

Why Quick Response Is Important When It Comes to Customer Service

Why Quick Response Is Important When It Comes to Customer Service

Blog/ Customer Service

Customers have been trained to expect fast services. If you want to keep your customer service in top form, you have to a have quick-response system. Technology can give you the speed that you need to get an edge over the competition. Instant chat and answering services will show your customers that you care about their business. Learn more about the need for speed in customer service in this video.

Contact One Call Center offers services to help you improve your customer service and provide the quick responses that your clients want. Visit our website or call 1-800-278-3347 to learn more about how we can help you relate to your clients.

Leaving Your Image to the Professionals

Leaving Your Image to the Professionals

Blog/ Customer Service/ Professional Services

In business, image is everything. When your clients call, they expect to reach professional answering services that are able to help with their needs. Hiring professionals to take over your phone customer service means major improvements for your company. Keep reading to find out how:

Real People to Handle After-Hours Support

Electronic systems can be frustrating for your clients, especially if they have a problem that requires immediate attention. When you put professionals in charge of your after-hours phone calls, though, they will be able to extend your company’s top customer service techniques to any time of day. When your customers can call in and talk to a real person, they will be more impressed with your business model, giving you a better corporate image.

Confidential Professional Services

Even if your business is in a field that requires strict confidentiality, a professional service can still be your ideal solution. By adhering to strict confidentiality policies and the custom protocols of your business, a professional service still meets your corporate standards. Your customers will get the top-notch service they expect without you needing to schedule staffers 24 hours a day. As a business owner, it is important for you to strive to reach new levels of customer service like this that keep your clients coming back for more.

Bilingual Services

If you have a diverse customer base, you can still find a way to cater to them all just by using professional services. Once your staff goes home for the evening, the professionals will offer bilingual services that allow everyone to communicate effectively. When Spanish-speaking clients are able to converse freely, they will be more likely to use your business again.

Contact One Call Center can offer you the professional help you need to show your customers the best sides of your business. Our call centers offer normal and medical answering services, disaster preparedness, and secure messaging so your business runs smoothly even when you cannot be there. Call 1-800-278-3347 today to start utilizing our services.

How Start Up Companies Can Benefit from Live Chat

How Start Up Companies Can Benefit from Live Chat

Blog/ Customer Service/ Small Business

When you are just starting a business, everything that you can do to entice customers to return and bring new business will help. Live chat secure messaging services will give you a slight lead over your competition. Take advantage of a live chat service so your business can do the following:

Impress Customers

Customers are everything when you are trying to start and expand a company. This technologically-savvy addition to your business model will improve your entire image. A service like this can set your company apart from others in similar fields, giving you a better chance of making it big.

Be Available at All Times

If you are just starting out in business, it is more important than ever to be present for your customers at all times. Whether a current client is trying to ask a question about a product or a potential client is looking to see why they should give you their business, live chat is always there. This ensures that your customer base will always find the answers they need, which will give them more faith in your operation.

Look Like a Bigger Company

If your clients think you are bigger than you are, they will be more impressed with your business model. Implementing live chat services helps you expand your image and portray growth before you actually achieve it. With smart business services like these, your company will start to grow before you know it.

With the live chat, answering service, after-hours support, and disaster preparedness available from Contact One Call Center, you can find more success in the corporate world. We give you the services you need to optimize your business appeal and keep your clients completely satisfied. We also offer confidential medical answering services that abide by HIPAA regulations. Call 1-800-278-3347 to get started.

Get More Customer Service Tips With These Links From Around the Web

Get More Customer Service Tips With These Links From Around the Web

Blog/ Customer Service

If you want to optimize the way you communicate with your customers during and after your regular business hours, Contact One Call Center can help you with answering services, live-chat for your website, and industry-specific solutions tailored to your business needs. Check us out online or call 1-800-278-3347 for a complete look at our services.

  • Inc.com explains the importance of customer first impressions of your business.
  • See what OnPage can do to improve messaging for medical professionals at OnPage.com.
  • The Consumerist lists some online businesses that offer phone support and explores the benefits of this type of customer service.
  • Visit AdRants.com to learn about organizing an online promotion.
  • Know more about eCommerce success with this article from HowStuffWorks.com.

E-Commerce Tips for the Holiday Season

E-Commerce Tips for the Holiday Season

Blog/ Customer Service/ Marketing and Sales/ Small Business

With more people heading to their computers instead of shopping malls to take care of their holiday shopping, it is important to maintain a strong web presence while offering superior customer service online. There are several ways to facilitate a better online shopping experience for your customers that will drive more business to you this holiday season and keep your business going strong well after the holidays are over. (more…)

The 3 P’s of a Medical Answering Service

The 3 P’s of a Medical Answering Service

Blog/ Customer Service/ Physicians/Health Care/ Professional Services/ Small Business

Utilizing a medical answering service is a great choice for any medical office. At Contact One Call Center, we provide much more than just answering services; we also work hard to help our clients build a loyal customer base. We do this by offering our clients the three P’s of medical answering services: privacy, professionalism, and promptness. Here is a closer look at the importance of these qualities:

Privacy

Patient confidentiality is an essential element in the medical world. In order to feel comfortable and safe with doctors and medical staff, patients must feel confident that their personal information is being kept private and secure. Contact One Call Center employees are up-to-date on standards regarding patient confidentiality. All of our team members have studied the Health Insurance Portability and Accountability Act. This gives us the tools and knowledge to provide quality answering services that also cater to patients’ needs for privacy and security.

Professionalism

Medical offices can be some of the busiest facilities at all times during the week. It can be difficult to maintain professionalism while handling the needs of so many different patients. Hiring a medical answering service from a company like Contact One Call Center can help you increase the professionalism exhibited by your staff, allowing you to make a better impression with your patients as well as their family members. Our team members care about providing high-quality services. You can trust our team to act in a professional manner when handling your patients’ information.

Promptness

Responding to patients in a timely manner is another essential quality to possess in the medical world. Promptness is also important for transferring information regarding patient diagnoses, medication, procedures, and other patient concerns. When you work with the team at Contact One Call Center, you can depend on our prompt answering services to get patient information where it needs to be, when it needs to be there.

If you would like to learn more about the three P’s of medical answering services, then you can contact the team at Contact One Call Center. Visit our website or call us at 1-800-278-3347. Let us help you with your patients’ needs!

Create More Customer Loyalty By Visiting These Small Business Customer Service Resources

Create More Customer Loyalty By Visiting These Small Business Customer Service Resources

Blog/ Customer Service/ Professional Services/ Small Business

You can learn more about providing the best service for your customers by checking out these websites. Get more information from Contact One Call Center by giving us a call at 1-800-278-3347!

 

Phone Etiquette 101

Phone Etiquette 101

Blog/ Customer Service/ Professional Services/ Small Business

Speaking on the phone is a great way to interact with clients in any type of business. Using proper phone etiquette can help build a strengthen relationships with current and potential clients.

You can learn more about proper phone etiquette by watching this video. As you will see, elements such as volume, speed, and articulation are essential for providing the best communication through the phone. If untrained, people may tend speak too loudly, speak too quickly, and not enunciate their words while on the phone. That is why working with a trusted call center is such a great idea!

Contact One Call Center can help you reach out to your customers through the phone. Learn more about our answering services and after hours support by calling us at 1-800-278-3347.