Developing a Comprehensive Call Center Strategy

Developing a Comprehensive Call Center Strategy

If you want to improve your company’s ability to handle its customer service, it is important to figure out a call center strategy can help you make the most of your interactions with your clients. Keep reading for some tips on developing a strategy that will help you improve the service aspect of your business.

Find the Right Company

Instead of trying to develop a call center among your already busy employees, you should work with a reputable company in your area. An off-site call center offers helpful resources like answering services and after-hours support that gives your customers even more opportunities to reach you when they need some help. When you can find the right call center, it will enhance the way you interact with the public.

Determine Your Call Center Hours

Some companies like to have a call center operating throughout the day in case their office cannot handle the amount of calls they receive. Others like to have an outside call center operating after-hours and on the weekends to field any calls they get once their office has closed for the day. It is up to you to decide how long you want the call center to operate to enhance your customer service options.

Find a Way to Interact with the Call Center

Once you hire a call center, you should talk to your staff about how to handle communication with the answering service. The call center will probably receive important calls relating to client needs. You must determine the best way to relay these important messages to the right staff members so they can figure out how to help in a timely manner. When you can figure out the best way to communicate with the call center, you will notice drastic improvements in your customer service.

When you choose Contact One Call Center as your answering service, you gain access to important resources that will improve the way you do business. We know what it takes to provide answering services that can increase your communication with your clientele. To learn more, visit us online or call 1-800-278-3347.

Deciding Whether or Not to Outsource Customer Service

Deciding Whether or Not to Outsource Customer Service

Blog/ Customer Service/ Small Business

As a business owner, every single decision you make can have a huge impact on your company and its ability to succeed. Customer service is one of the most important areas of any business, which is why it is important to figure out the best way to handle it in your company. Use these tips to figure out if it is better to do it yourself or to outsource it to another agency.

Determining Your Manpower

If you are running a small business, you might not have enough people to provide the amount of customer service you need to keep your clients happy. Small companies might greatly benefit from the help of a call center that can provide round-the-clock help for customers. If you need your employees to focus on other aspects of your business, a call center can provide an important customer service resource.

Considering Your Clients’ Needs

Are you always available when your customers call in with questions or concerns? If you seem to be falling short on being able to handle your customer’s needs, it might be time to enlist some help. A call center can provide answering services, after-hours support, disaster preparedness, and even secure messaging to keep you in control of your customers’ needs.

Doing a Cost-Benefit Analysis

Sometimes it is more cost-effective to outsource your customer service needs to a company that specializes in dealing with the public. Figure out how much it would cost for you to pay your staff to come in for more shifts to cover all of your customer service needs and decide if would cost you more than just working with another company.

At Contact One Call Center, we know that the customer service aspect of your company can be demanding, which is why we offer services to make it simpler for you. We can provide answering services, live web chat, and order taking help to ensure your business always has the contact it needs with its customers. To learn more about our services, check out our website or call 1-877-959-0158.

Building Strong Client Relationships in the Business-to-Business Industry

Building Strong Client Relationships in the Business-to-Business Industry

Blog/ Customer Service/ Professional Services/ Small Business

Business relationships are an important resource for your company that can help you in every facet of the corporate world. Use this guide to figure out the best way to form new relationships that can help you expand your business and improve your profits.

Take Your Time

Quality relationships do not just develop overnight. If you want to create long-lasting relationships with your clients and other businesses in your area, you have to put some time and effort into developing them. Do not expect these relationships to form in just one day. Maintain your patience so you can work on developing real relationships that benefit you and your customers for many years to come.

Do Your Research

If you are well informed, it helps you relate to people on a different level. Learn about your clients and their businesses so you can have educated conversations with them. Do whatever you can to anticipate their needs so you can meet them in a timely manner. When you know about your clients and their own businesses, you can establish a more meaningful relationship that benefits you both.

Improve Your Customer Service

Even if you have a friendly relationship with your clients, you still have to remember that you are a business and your clients expect you to offer services promptly. Make sure you offer quality customer service that makes every single client feel like they are the most important of all of your customers. This level of customer service keeps your client relationships in tact so you can continue to benefit from one another.

With the answering services, live chat capabilities, and disaster preparedness that you can find with Contact One Call Center, you can make the most out of all of your client relationships. We give you this range of services so you can be there for your clients whenever they need you. For more information about our services, visit us online or call 1-800-278-3347.

A Look at Contact One’s Call Center Services

A Look at Contact One’s Call Center Services

Blog/ Customer Service

Contact One Call Center brings you helpful services that can enhance every aspect of your business. If you are looking for a call center that has it all, we are the company for you. Keep reading to learn more about our services and what they can do for you.

Answering Services

We know that you cannot always be there to answer the phone when your customers call, which is why we bring you 24/7 answering services. Whether you need overflow call support, appointment taking, online chat, call reports, or even disaster preparedness, we have you covered. These answering services ensure that your customers can always reach your business so they keep their faith in your customer service capabilities.

Order Taking/E-Commerce

Our order taking and e-commerce services give you the power to keep your business running all day every day even when your staff has gone home. These services allow you to close a sale at any time of day. They also provide live answer or web chat so your customers can always ask about their orders. If you are looking for a quick and easy way to make your website more effective, this is it. We customize the services to your needs to help you get ahead in your industry.

Live Chat

Sometimes your customers do not want to have to call for assistance. Our live chat services give you the online support you need to keep all your customers happy. With this service, you have real-time control that enables you to instantly increase your online presence. With our help, you can give your clients this convenient service at a low cost.

Contact One Call Center is here with the services you need to optimize the way you do business. Our services give you a hand when it comes to interacting with your customers so you can always be available when they need you. To learn more about our services or to find out how to sign up, visit us online or call 1-800-278-3347 and instantly improve your customer service capabilities.

Steps for Successfully Handling a Customer Complaint

Steps for Successfully Handling a Customer Complaint

Blog/ Customer Service

The way you handle customer complaints says a lot about your business. It is one thing to offer quality customer service when your clients are happy. It is another to remain friendly when someone is calling in with a complaint. Use the following steps to successfully handle a customer complaint.

Take the Time to Listen

Before you can help a customer, you have to understand their problem and the only way to do that is to listen to what they have to say. When you take the time to really listen to their complaint and try to understand why they are unhappy, it makes it much easier to take the next steps to rectify the situation.

Offer Your Condolences

No matter what the customer has to say, you should always apologize for any inconvenience that they are feeling because of your service. If you show empathy toward their concerns, they see that you really care about their business and will do everything you can to help them get a solution for the problem.

Find a Solution

Once you have established the problem, you should do everything you can to find a solution that works for everyone. Show the customer what you can do to help them and avoid discussing the ways in which you cannot help. If you are progressive in your quest for a solution, it shows the customer that you are putting their needs first.

Check In with the Customer

After you have done what you can to fix the problem, you should check in with your customer to ensure that they are satisfied with your solution. This final step cements your ability to provide quality customer service.

Contact One Call Center’s answering service, after-hours support, live chat, disaster preparedness, and secure messaging services can help you ensure that you always meet your client’s needs. With our help, your customers can always reach your business. For more information on our services, visit our website or call 1-800-278-3347.

Call Center Contact Trends to Look for in 2014

Call Center Contact Trends to Look for in 2014

Blog/ Customer Service

If you want your company to remain progressive, you have to learn about the newest trends so you can decide how they can help your own business model. Keep reading to learn about some of the biggest trends for call centers in 2014 so you can make sure to use them for your own company.

Omni-Channel Services

This multifaceted aspect of customer service allows your customers to interact with your company in a variety of ways. From answering services to online chat features, this call center trend enables you to bring your clients superior customer service in whichever way they want it. Creating opportunities to talk to someone over multiple channels helps them find solutions for their issues, place an order at any time of day, and get answers when they need them.

Vertical Market Options

Your business caters to a specific industry and your call center should do the same. From secure messaging for medical answering services to e-commerce order taking, it is important to find a call center that can offer you services that cater to your specific needs. Take advantage of this trend to give your customers personalized services that help them utilize your business and products.

Video Help

If you create some specialized videos dedicated to your services, it helps your customers figure out how to use your products. You can create videos that show customers how to troubleshoot and other videos that market certain products. The call center can reference these videos when your clients have certain questions so they can always give the same answers that you and your staff would give.

Contact One Call Center is on the cutting edge of the latest call center trends to offer and your customers the best kinds of services for your needs. We have personalized answering services and live chat capabilities that enable your clients to contact you whenever they have a question. To learn more about our services, visit us online or call 1-800-278-3347.

Why Call Center Jobs Are Returning Stateside

Why Call Center Jobs Are Returning Stateside

Blog/ Customer Service/ Small Business

The dark times for American call centers are on their way out as more and more jobs in the field are returning to the United States. From answering services to secure messaging, keep reading to find out why now is the time to keep your call center needs focused on national companies instead of trying to outsource to other locations:

Corporations Are Trying to Rectify Mistakes

As the economy started to get bad, many business bigwigs allowed their fear to drive their decisions. They started outsourcing answering service jobs to cut costs and improve profits. A lot of these business leaders are starting to realize, however, that this decision might have been too rash. In order to rectify this decision, companies are bringing outsourced jobs back to American soil.

Businesses Want to Take Advantage of a Sprawling Industry

Research corporations, like Hfs Research, that look into outsourcing have actually found that the United States is a powerhouse when it comes to IT expansion and delivery services. In fact, India is the only country that beats America in this facet. When the United States has such a great reputation with IT-related business extras like call centers, there is literally no need to outsource those jobs.

Company Leaders Feel the Need to Improve Efficiency

Although outsourcing might have saved a little bit of money for some American companies, it also decreased their operational efficiency. Customers are getting fed up with having to deal with people in other countries who do not understand their concerns with a business. Keeping call centers in the United States helps businesses ensure that their companies can operate as efficiently as possible.

Contact One Call Center is proud to offer call centers and medical answering services to American businesses. We provide top customer service so you feel confident that your business maintains its strong reputation even when your offices are closed. To learn more about our call centers and answering services, visit us online or call (800) 278-3347.

How Your Company Can Improve Its Customer Relationships

How Your Company Can Improve Its Customer Relationships

Blog/ Customer Service/ Small Business

As a business owner, customer service should be your top priority. The way you interact with your clients directly affects how successful your business will be. If you feel like your company is lacking in this area, use the following tips to improve the way you relate to your customers:

Focus on Your Communication

From customer service calls to after-hours answering services, the way you communicate with your clients directly affects their opinion of your company. It is essential to ensure that your communication is up to par so your customers feel like they can contact your business whenever they need. Improving your corporate communication is one of the easiest ways to improve your entire business.

Give Loyal Customers Incentive to Come Back

If you go the extra mile for worthwhile customers, they will do the same for you. Give your loyal clients a reason to continue utilizing your services. Research shows that returning customers often spend about 67 percent more than new customers, which makes their repeated loyalty essential to your bottom line. Make an effort to reach out to your loyal customers to show how much you appreciate their business and do everything you can to keep them happy.

Encourage Repeat Clients to Talk You Up

You should consider offering special deals to current clients who bring in new business. Word of mouth is one of the best marketing tools you can use and your current customers are the perfect vessel for this effective method of advertising. You can give discounted prices or a gift card to a local store to entice your current customers to talk positively about your business to their friends and family.

Contact One Call Center can help you improve your customer relationships. With our professional call centers, after-hours support, disaster preparedness, secure messaging, and medical answering services, we give you an edge over the competition. If you are ready to start improving your customer service, we are ready to help. Visit us online or call 1-800-278-3347 to learn more.

Trends Shaping the Modern Call Center

Trends Shaping the Modern Call Center

Blog/ Customer Service/ Small Business

Staying on top of modern business trends helps you keep your company moving forward. If you want to reach out to new customers and improve your profits, it is important to take advantage of these effective services. Keep reading to learn about some of the biggest call center trends so you can start to implement them in your own business model:

Live Chat Services

Customers want answers even if they have problems that happen after normal business hours. Call centers that offer live chat services give clients the access to an expert whenever they need one. This instant customer gratification can help keep your business ahead of your competition and keeps your customers from having to deal with frustrating automated answering systems.

Bilingual Answering Services

By 2015, experts believe that Hispanics will contribute $1.5 trillion to the American economy. Jump onto this trend before it happens by implementing bilingual answering services into your corporate model. This service ensures that all of your customers can communicate with your business. Using these call centers to improve your customer service can increase your company’s image in the community.

More Ways to Help Customers

Call centers serve as valuable resources for businesses because they provide a variety of services that give clients a way to get the support they need. After-hours answering services ensure that all of your clients get the help they need even after your business closes for the day. Disaster preparedness, secure messaging, and order taking services are important elements that can help your customers even when your business is not up and running. Take advantage of these call center services so you can improve your customer service model.

At Contact One Call Center, we offer all of these modern services to ensure that your business has every edge it needs to gain success in your industry. We make sure to hire the best people so you gain access to reputable call center services. For more information, check out our website or call 1-800-278-3347.

Tips for Handling a Client Mistake

Tips for Handling a Client Mistake

Blog/ Customer Service/ Small Business

Sometimes a small mistake can cause huge problems for your business. If you have made an error that negatively affects a client, it is important to take action to rectify the situation as fast and as painlessly as possible. Keep reading to find tips that can help you handle the mistake before it turns into a larger issue:

Take Responsibility

Even if the mistake was not entirely your own, taking responsibility is one of the best ways to smooth over customer relations quickly and effectively. Spend some time finding out what your company originally said they would do and what your client expected from your business. When you can compare what the customer actually received to their expectations, it helps you find the best solution for your problems.

Improve Communication

Take the initiative to open the lines of communication with your client to show that you care about what happened. This will improve the customer service enough to ensure that your clients feel like you are working on the problem for their benefit. You should be open and honest with the client to avoid further confusion and to keep them informed about the process. If you can update the client regularly, he or she is more likely to be patient while you find a solution for the mistake.

Work with a Quality Answering Service

In a tricky situation like this, it is important that your client can always talk to someone who is knowledgeable about the situation. If you work with call centers, you should inform them of the mistake and what you are doing to fix it so they can successfully deal with the client if he or she calls.

Contact One Call Center always offers reputable services to help your business improve its customer service. With our call centers and answering services you can always maintain contact with your customers to improve the way your business functions. To learn more about our services, visit us online or call 1-800-278-3347.