No matter what type of company you run, customer service is an important aspect of your business strategy. Excellent customer service can help you to attract new business and attain a loyal following. (more…)
I just got back from a wonderful fly fishing trip on on the San Juan River. My guide Jeremy Nolan of Heads Up Fly Fishing has elevated my expectation of customer service. We spent a total of 16 hours on the river with Jeremy, when you think about it how often do you hire a small business to provide a service that you spend 8 hours in one day with that person. Providing this level of service could be daunting for most people. (more…)
Sales people know how important first impressions are. Good sales people know the importance of a firm handshake and how to dress for success. Great sales people can befriend anyone they speak with, whether it is on the phone or in person. However, in today’s business climate there is a whole host of things that can affect the outcome of a sale, that may have nothing to do with how good your sales team is. (more…)
Traditionally, small business owners have had the impression that an answering service just takes messages on our client’s behalf. They certainly can provide quality message taking but there are plenty of other services they also provide to their customers. (more…)