New Challenges Small Business Owners Face in 2015

Small businesses have to work hard to make an impact in their industries and to stay afloat. If you own a small business, keep reading to learn about some of the challenges you might face in the upcoming year and what you can do about them.

Figuring Out the Right New Tools to Use
Technology is constantly changing and bringing new tools that can benefit different kinds of businesses. It is important to figure out which of these tools will benefit your company, though. You do not want to waste a lot of time and energy on social media marketing if it does not actually benefit your business. Take your time finding tools that can actually help you find new levels of success in your field so they can enhance your company.

Avoiding Cyber Attacks
More and more businesses are becoming vulnerable to cyber attacks and breaches that put sensitive information at risk. You might want to use this year to beef up your security so you can avoid a cyber attack that could put your information and your customer’s information into the wrong hands.

Dealing with New Policies
New politicians bring new policies that can affect small businesses. Although there have been no major governmental changes yet, there is a possibility that decisions made on Capitol Hill can affect you and your company. It is important that your business is flexible enough to grow and change with new policies so you can survive the transition.

If you want to give your company the best chance to be successful in 2015, Contact One Call Center is here to help. We offer answering services, disaster preparedness, secure messaging, live chat, and other services that give you the ability to grow and to change with the times. Whether you are just starting out or you are trying to grow your business, we can help. For more information on our services, visit us online or call 1-800-278-3347.
 

Avoiding Common Business Growth Mistakes

When a business owner launches a company, he or she hopes that it will be successful. People are not always prepared for business growth, though, especially if it happens quickly. Read on to find out how you can avoid business growth mistakes that could hinder your company.

Lacking Customer Service
One of the biggest growth mistakes is to miss the opportunity to increase customer service efforts as the business grows. If you want to continue to offer your customers the best services, it is very important to make sure you are up to the new challenges of your customer service efforts. Hire more customer service representatives and get them properly trained so they can continue to keep your customers happy.

Spreading Your Company Too Thin
As your business starts to grow, you should develop a plan that helps you manage this growth without any major issues. Create a new business model to include any new services you plan to offer to compensate for the growth. Hire more employees if you need extra manpower. You might even want to outsource some areas of your business to ensure that your company can handle the demands that come with the growth.

Not Listening to the Customers
If your business starts to grow quickly, it is very important to listen to your customers to find out if you are still meeting all of their needs. The growth will not do you much good if it causes you to lose some of your most loyal customers. Spend some time listening to the public to make sure you are still offering the services they expect from your company.

Contact One Call Center is here to help you handle the new pressure of a growing business. With our answering services, secure messaging, disaster preparedness, and live chat services, we make it easy to continue to keep your customers happy. If you want to find new ways to improve customer service, we can help. To learn more, visit us online or call 1-800-278-3347.
 

Tools for Effective Business Leadership

When you are in a leadership position, it is important to set a good example for your employees. Use the following tools to effectively lead a successful business:

Handle Your Emotions
You will experience a wide range of emotions in the business world. If you want to remain an effective leader, though, it is important not to let your emotions sway your decisions. Instead of allowing anger or stress to dictate the way you make decisions, you should try to always consult the logical side of your personality.

Maintain a Positive Attitude
When you are in charge of a staff, it is very important to use a certain amount of enthusiasm. From giving positive feedback to maintaining an optimistic outlook, positivity can help you keep your company running strong. As a leader, it is really important to remember to stay enthusiastic whenever possible.

Try to Have Good Foresight
If you can anticipate changes in the industry before they happen, it helps your company stay current. Doing research and investing in your customer service efforts helps you keep your company at the forefront of your industry so you can achieve your optimal level of success.

Be Open for Communication
Communication is an extremely important aspect of any element of the business world. If you want to be a successful leader, you have to continue to improve your communication skills. Not only do you have to communicate freely with your staff, but you should also communicate with your customers to ensure that you are keeping them happy so they continue to give you their business.

Good leaders also know when to ask for help when they need it. Contact One Call Center is here to assist you with your customer service needs so you can optimize the success of your business. From answering services to order taking, we give you the assistance you need so you can focus on running your company to the best of your ability. To learn more about our services, visit us online or call 800-278-3347.

Making Your Customer Relationships Count

Customer relationships are essential for any successful business. Devoting time and energy to your customer service to improve these relationships can greatly benefit your business and help you reach new levels in your industry. Here’s how you can make these relationships really count:

Communicate Better
Communication is the foundation of any good customer relationship. If you can make it easy for your customers to communicate with your company, it allows them to feel like you actually care about their business. Whether you start working with an answering service to ensure that your clients can always reach someone or you implement live chat services, it is important to improve the way you communicate to keep your customers happy.

Make Sure Your Customer Service Efforts Are Working
Implementing a wide range of customer service efforts does not matter if they are not helping your company. Take some time to measure your customer service levels to see which methods are effective and which ones are not doing much for your business. This helps you streamline the effective methods and devote more attention to improving your customer service efforts.

Ask for Customer Feedback
One of the best ways to determine if your customer service efforts are effective is to ask your customers. Get some customer feedback that helps you decide if you are doing enough to build and maintain strong customer relationships. Try to get feedback whenever you can so you can be sure that you are helping your customers get the services they need to keep them coming back.

Contact One Call Center can help you build stronger customer relationships and maintain successful business practices. We offer assistance like answering services, after-hours support, disaster preparedness, secure messaging, and live chat services to help you continuously communicate with your customers. To learn more about our wide range of services and how they can help you, visit us online or call 800-278-3347.

Increasing Your Business’s Social Media Presence

In this technology-driven world, it is important to grow and change with the times. If you take advantage of social media websites, you can help your company thrive and succeed in your industry. Use the following tips to increase your social media presence:

Get Busy
The more that you use your social media accounts, the more you can increase your Internet presence. Assign a few of your employees to social media monitoring so you can post more throughout the day. When a few of your employees focus time on social media efforts, you can open up new lines of communication with your customers while improving your company’s social media presence.

Decide What You Want from Social Media
If you want real results from your social media efforts, it is important to first determine what you want from the process. Are you trying to reach new markets of people? Do you want to increase traffic to your website? Once you have some specific goals in mind it will be much easier to use social media to help you achieve them.

Use It to Communicate
One of the most amazing aspects of social media is that it lets you interact with your customers on a new level. This helps you add more personality to your brand name. Take advantage of social media by using it to communicate and interact with the public so they see a more real, human side of your company.

Add Links
You should create links for your social media pages on your regular website and add a link back to your website on your social media pages. This makes it easy for your customers to find you and interact with you online.

Contact One Call Center is here to offer you the support you need to ensure that you have the necessary resources to optimize your company’s appeal. Our team is here to offer answering services, after-hours support, disaster preparedness, and secure messaging services that can enhance your customer service efforts. To learn more, visit us online or call 800-278-3347.

How to Increase Productivity at Your Business

Wasting time in the office might keep your company from being as productive as it could be. Use the following tips to find simple and effective ways to improve productivity so you and your staff can get a lot more done throughout the day:

Get Some Help
If you have a staff full of competent employees, you do not want to waste their talents on mundane tasks. Enlist some help from a call center that can provide answering services so your employees can focus on more important tasks. Enlisting outside help for some simple aspects of your customer service efforts give your employees more time to focus on their jobs.

Create a Streamlined Process
Whenever you can create a uniform method of doing simple tasks, you can be sure that your whole staff is working as effectively as possible. Use templates for repetitive tasks so you do not have to constantly waste time and energy on the same things. You might even want to create templates that can help your staff with simple phone calls. When you can streamline certain aspects of your business, it gives your staff the opportunity to devote more attention to the parts that require creativity.

Focus on the Bigger Goals
Sometimes people get too caught up in the small things and cannot look at the bigger goals. This might cause you and your staff to waste time on needless tasks instead of working toward the bigger goal. You should always keep the larger goals in mind so you and your staff can achieve these huge milestones and achieve success in your industry.

At Contact One Call Center, we are here to help you make your business as effective as possible. With helpful services like after-hours support, order taking, appointment setting, and live chat services, we make it easier than ever to increase productivity levels at your company. To learn more about our services and how they can help you, visit us online or call 800-278-3347.