Judy Wood, owner of Contact One Call Center, wrote an op-ed regarding renewable-energy legislation. She goes into detail on how the legislation will get Arizona’s economy back on track. Follow the link to read more about this.
http://azstarnet.com/news/opinion/article_41bfc92d-963d-5c76-a2bb-e4a80c2fe684.html
Contact One Call Center is proud to announce that we’ve received national recognition from the Association of TeleServices International (ATSI) for the communications industry. ATSI is the industry’s trade association for providers of telecommunications and call center services including telephone answering service, customer service and inbound order processing. Contact One has been in business in Tucson since 1981 under the ownership of Judy Wood, Jeff Wood and Jennifer Hoffman. We’ve received our fifth consecutive Award of Excellence at the ATSI annual convention. In addition to receiving the Award of Excellence, Contact One was also the recipient of the Award of Distinction, another honor granted through ATSI. (more…)
I know we’ve all heard how crucial it is that we answer that phone when it rings. To take it above and beyond, we must practice proper phone etiquette.
1) Answering the phone on the 3rd ring shows the person on the other end that you respect their time.
2) Always answer the phone using the company name, your name and with how may I help you? It only takes three seconds longer but allows the caller to learn: who you are, where you work, and that you are there to help them. (more…)
1.) Acting like or using a voice tone demonstrating you don’t care.
2.) Making the customer wait because you don’t feel like dealing with them.
3.) Telling the customer you will follow-up with them, and then fail to do so. (more…)
Contact One offers all the latest communication services you would expect these days, and then some. In-bound, out-bound, you name it.
For example, there’s our Total Business Solutions, for start-to-finish processing of sales orders. By that we mean, from Order-Taking through Fulfillment.
Or how about “You Go, We Follow,” for one single number where you can be reached (if you like), wherever you may roam. (more…)
The perception of customer service is commonly correlated as an activity, performance measurement, or a philosophy. There are several definitions of customer service out there, as for just one definition does not exist. In order to define customer service, it’s important to be aware of behaviors and actions that customers seek when interacting with service providers. If a potential client were to ask you “What does customer service mean to you?” You are put on the spot and your answer could possibly cost you the sale. On the positive side, it could gain you the sale with the correct response. It’s important to have a vivid definition of customer service implanted in your brain. It’s not only important to have complete knowledge concerning customer service in terms of preparation, it’s important to have a clear definition so that you are practicing what you preach.
Regardless if it’s business or social, the things you do to make a good first impression are the same. Here are some tips to assist you in leaving a good impression every time you meet someone new. These tips can be utilized face-to-face, on the phone or over the internet.
I had two horrific customer service experiences today. I’m in the process of planning transportation for a friend that is coming in from out-of-town. I was gathering information on bus/shuttle service and car rental services near the airport.
My first failed customer service experience was calling a major transportation that promptly greeted me with a recorded message. After listening to the lengthy recording, I made the unconscionable mistake of pressing zero to speak to a human. My effort was rewarded by being disconnected, yes, disconnected. Needless to say, they obviously did not want my business as the most obvious option to get the human assistance I craved, kicked me to the curb. Alas, with no transportation for my friend. (more…)