Customer service philosophy
What is your customer service philosophy? Contact One’s philosophy is enhancing the customer experience with great service. (more…)
Customer service philosophy
Category: Blog
What are the most common business disasters?
What are the most common business disasters?
The most common business disasters are (more…)
Getting Better Customer Service
Getting Better Customer Service
Giving great customer service is, as we all know, very important for small businesses. What about getting great customer service? (more…)
Is it okay if I borrow another company’s ideas?
Is it okay if I borrow another company’s ideas?
Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business/ Tourism/Hospitality
You don’t always need to reinvent the wheel when it comes to improving your company. I’m not talking about stealing trade secrets. I don’t recommend copying another businesses website content. However, there are times when it’s okay to borrow other companies ideas. (more…)
Answer the Phone First and get more sales
Answer the Phone First and get more sales
Sales people know how important first impressions are. Good sales people know the importance of a firm handshake and how to dress for success. Great sales people can befriend anyone they speak with, whether it is on the phone or in person. However, in today’s business climate there is a whole host of things that can affect the outcome of a sale, that may have nothing to do with how good your sales team is. (more…)
Five services an Answering Service Can Provide
Five services an Answering Service Can Provide
Traditionally, small business owners have had the impression that an answering service just takes messages on our client’s behalf. They certainly can provide quality message taking but there are plenty of other services they also provide to their customers. (more…)
Call Center vs Contact Center
Call Center vs Contact Center
It is not too uncommon for one of our clients ask “What is the the difference between a call center and contact center?”. (more…)
Contact One is nominated for Customer Excellence Award
Contact One is nominated for Customer Excellence Award
Contact One Call Center has been nominated for the “Customer Excellence” Award by the Better Business Bureau. (more…)
Arizona Council on Small Business
Arizona Council on Small Business
Judy Wood (our CEO here at Contact One Call Center) was selected to be on the Arizona Council for Small Business. (more…)
Finding the right Medical Answering Service.
Finding the right Medical Answering Service.
Many Doctors use an answering service to handle after hour calls. Finding a reliable medical answering service is not difficult but will take a little time. (more…)