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A doctor’s answering service is a patients first point of contact after hours. The office manager is most often tasked with evaluating the answering service and they need to find a balance between quality and price.  For the doctor, it is most important that they receive timely and accurate messages.

If you are looking for a Live Chat Support Service, you have found the right place.  We use Bold Chat software to greet our client’s website visitors in the same way a small business would use an answering service to handle after hour calls.  

What is your customer service philosophy? Contact One’s philosophy is enhancing the customer experience with great service.

The most common business disasters are

Giving great customer service is, as we all know, very important for small businesses.  What about getting great customer service?

Last week, one of my co-workers was telling me about the trouble she was having trying to schedule an appointment at her doctor’s office. She had made several attempts to reach the person in charge of setting appointments and on one occasion she waited for over 10 minutes