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I’ve talked about Customer Service Philosophy before, and I would like to expand on my thoughts.  I believe the heart of small business thrives on the idea that good service, for most businesses,starts with a plan.

Excellent customer service is crucial to your business’ bottom line. Top-notch support captures new business and keeps valuable customers coming back to you.

No matter what type of company you run, customer service is an important aspect of your business strategy. Excellent customer service can help you to attract new business and attain a loyal following.

I just got back from a wonderful fly fishing trip on on the San Juan River.  My guide Jeremy Nolan of Heads Up Fly Fishing has elevated my expectation of customer service. We spent a total of  16 hours on the river with Jeremy, when you think about it how often do you hire a […]

Text Messaging for Physicians deemed “Unacceptable” by JCAHO Since the early 2000s, text messaging has been a mainstream communication.  Primarily used for its ease of convenience and efficiency, text messaging has branched out from being a personal form of communication to an enterprise wide form of communication.  Lately for businesses, the use of text messaging […]

Recently, I was in the market to replace the cushions for my patio furniture. I thought this would be a straight forward project, it turned out to be a great lesson in the importance of customer service.