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Customer service encompasses every area of your business, from the moment you pick up the phone, to appointment setting, through to the sales transaction. Smaller businesses and organization striving to grow cannot afford to make customer service mistakes. Failure to provide excellent customer service can result in lost sales and even negative word of mouth […]

At Contact One Call Center we know that top-notch customer service is vital to growing your business and keeping customers happy.  Below is a great example of a business going above and beyond to make a customer happy and help solve their problem: Lego’s Letter to A Seven Year Old Boy Last Christmas, a seven year […]

Good phone etiquette is an essential component of your business’s success. The way customers are handled on the phone is a marker of your business’s overall quality and may even determine if you retain your customers. As such, it’s important to understand the basics. Be Polite and Respectful Answer the phone with a polite greeting […]

Bad customer service is an extremely common occurrence. In fact, most of us have experienced it at some point. Many people who have bad customer service will complain about it to the manager. Others will say nothing about it and simply take their business elsewhere. However, there have been quite a few cases reported where […]

Being a little business in a sea of massive conglomerates can be quite overwhelming and intimidating. As the owner, you probably wonder that other businesses have better technologies and more money to create a lasting impression in the minds of the customers. Fortunately, as a small business, you can make your name ring out just […]

No one really likes to get stuck with an automated response system. Talking to a live person over the phone is so much easier and less time consuming. Customers often get frustrated and annoyed when they have to deal one. One customer had a specific question regarding his account with a particular company. So he […]