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Your business may take up the majority of your time, but even with your constant attention, the volume of calls you receive could be more than you can handle on your own. That’s why a wide variety of business owners and service providers trust answering services to handle calls, sometimes 24 hours a day. Doctors […]

No matter how innovative your business’s product or service is, the truth is that your company can’t exist without your customers. Customers are the lifeblood of your business, and it’s important to give them a positive experience so that they turn into loyal clients. Having a consistent and reliable customer service team is essential to […]

A successful business is the sum of its parts, from the owner to the employees to satisfied customers. In order for a business to become a success and grow, sales must be made. Though technology has made calling a business not as necessary as it once was, you must still have a phone line where […]

Do you own a small business? If so, you’re not alone. There are approximately 23 million small businesses in the United States, and that number has been growing in recent years. It takes a great deal of hard work and dedication to make your small business a success and compete with big corporations. Providing outstanding […]

What goes on inside a call center? While some people may have images of phones lighting up, ringing off the hook, and paper messages flying everywhere, the reality is quite different. Call centers are designed to run smoothly to benefit your business, whether you’re a medical doctor, small business, or self-employed entrepreneur. Certain software programs […]

In the digital world, old-fashioned customer service is one area that is often neglected in today’s businesses. By going back to the basics in customer service, you may see more returning clients and higher profit margins. Here is a look at the simple ways to improve modern customer service by following successful methods of the […]