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As a business owner, customer service should be your top priority. The way you interact with your clients directly affects how successful your business will be. If you feel like your company is lacking in this area, use the following tips to improve the way you relate to your customers: Focus on Your Communication From […]

Staying on top of modern business trends helps you keep your company moving forward. If you want to reach out to new customers and improve your profits, it is important to take advantage of these effective services. Keep reading to learn about some of the biggest call center trends so you can start to implement […]

Sometimes a small mistake can cause huge problems for your business. If you have made an error that negatively affects a client, it is important to take action to rectify the situation as fast and as painlessly as possible. Keep reading to find tips that can help you handle the mistake before it turns into […]

A good call center improves a business’ customer service and helps open new lines of communication with their clientele. A bad call center could alienate customers, however. Keep reading to learn about some common call center mistakes so you can be sure to avoid them in your own business: Leaving the Customer in Hold Limbo […]

Without the benefit of face-to-face interaction, talking to customers on the phone can hinder your ability to offer good customer service. Use the following steps to improve the way your business interacts with your clients over the phone: Focus on the Way Your Representatives Sound If a person answers the phone with a bored tone […]

Technology has changed a great deal in recent years, making the way you do business different than ever before. New advancements in customer service and communication such as live chat have increased the potential to reach new markets and turn questions into sales. However, just because technology has progressed doesn’t mean that customers are looking […]