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If you run a small business, it is essential to hire a competent staff that can help you get off the ground and make a name for yourself in your industry. Use the following tips to make the best decision when the time comes to hire your first employee. Decide What Position You Need Filled […]

Call centers are often at the forefront of customer service. Because of this, it is very important for all staff members at a call center to work as a team. Use the following team-building exercises to create better customer service for your office. Practice Taking Calls as a Group Try a few role-play games that […]

Customer service is an essential aspect of any business. If you have a uniform method for handling customer complaints, you can create an organized system that helps you maintain positive relationships with your clients. Consider adding the following steps into your own customer service model to improve the way you handle customer complaints. Take the […]

Small businesses are the foundation of the American economy. A large part of succeeding in this industry relies on your knowledge of how it functions. Keep reading to learn more about small business in the United States. Small Business Matters There are 23 million small businesses currently up and running in the United States. This […]

Although small businesses make up a significant part of the American economy, there is a certain amount of risk starting one of your own. With the right information and resources, you can get past these challenges and find success in your field. Keep reading to learn about some of the risks that you face with […]

If you want to improve your company’s ability to handle its customer service, it is important to figure out a call center strategy can help you make the most of your interactions with your clients. Keep reading for some tips on developing a strategy that will help you improve the service aspect of your business. […]