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Social media is a valuable tool in the corporate world and it can help your business grow. Keep reading to find out how you can use social media to your advantage. Use Social Media for Customer Service One of the biggest benefits of using social media is the way it allows you to communicate with […]

Small businesses have to work hard to make an impact in their industries and to stay afloat. If you own a small business, keep reading to learn about some of the challenges you might face in the upcoming year and what you can do about them. Figuring Out the Right New Tools to Use Technology […]

When a business owner launches a company, he or she hopes that it will be successful. People are not always prepared for business growth, though, especially if it happens quickly. Read on to find out how you can avoid business growth mistakes that could hinder your company. Lacking Customer Service One of the biggest growth […]

Call centers offer important customer service help that makes it easier to interact with your customers. Keep reading to learn about some of the most popular buzzwords in call center technology so you know what to expect when you sign up for this service. Automatic Call Distributor The automatic call distributor handles all of the […]

Without good customer service efforts, your business cannot grow. It is important to understand what your customers think about your company to determine if you need to change the way you handle your customer service. Keep reading to find out how you can learn about your customers’ sentiments about your business. Look for Online Reviews […]

Customer service is an integral element of a business and directly affects how well a company does in its industry. Poor customer service can severely hinder a business. Keep reading to learn about some of the worst customer service practices of all time so you can avoid them with your own company. Poor Customer Service […]