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You never want to miss an important call, but you can’t be at work all the time; this is where an answering service or call center can help. This type of service keeps your customers happy while saving you money, time, and energy. Read on to see how 24/7 customer service from a call center […]

Your telephone system is a valuable tool that can drive your business forward. However, the average retailer misses 15% of calls. While voice mail has reduced the number of missed calls, a large percentage of callers will simply hang up and move on when they cannot reach a live customer service representative. Thus, missed calls […]

Even as technology evolves, telephone calls remain a consistent point of contact between businesses and their clients. When clients call your business, the treatment they receive plays a key role in their perception of your services and your competency. While voicemail is an effective method of managing messages and communications, this solution cannot deliver the […]

Customer service is an essential element of any company’s success. The businesses that make an effort to keep their customers happy tend to do the best. If you want to please your customers, you have to know what they want. Keep reading to learn about some of the features for which your customers look in […]

Small businesses have to perfectly navigate the challenges of their industry while finding the best way to keep customers happy. Use the following guide to learn about some common small business obstacles and how to overcome them. Struggling to Stay in a Certain Direction As a small business, you have to be flexible enough to […]

Focusing on your customer service efforts can help you improve the way you do business. Spending too much time on services that do not improve your customer relations could be bad for your company, though, which is why it is important to see how they are benefiting or hindering you. Keep reading to find out […]