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Customer service is more important today than it ever has been before, thanks to the widespread availability of customer opinions and testimonies online. A bad customer service experience can turn a customer off to your business, and he or she might tell others as well. If you don’t want to spend your time on damage […]

Your business needs someone to answer the phones, but your staff may be too busy handling other tasks to give customers their full attention on the phone. An answering service or call center presents the perfect solution, and it comes with some added advantages that you might not have thought of. Here is a look […]

It’s nice to see business picking up, because it means you’re heading in the right direction, but it might also mean that you need some outside help. You can always keep things under control by taking appointments, and an answering service can help answer your calls as well as integrate technology into the appointment process. […]

When you start a small business, you need to think about all of the expenses it will take to keep it up and running. A call center can help you save money on employee wages, be reached after work hours, and concentrate on your customers. Continue reading for more on streamlining overhead costs for your […]

HIPAA is the Health Insurance Portability and Accountability Act, and for the last two decades it has improving security in the field of healthcare. In order to uphold HIPAA principles, medical answering services must handle certain technologies and administrative principles with special care. Here is a quick look at HIPAA compliant technologies and practices. Technology […]

Ecommerce is a rapidly growing and expanding industry. If you are planning on opening an ecommerce business, it is important to make sure that you have excellent customer service strategies in place. Since customers and retailers do not have face to face interactions during an ecommerce transaction, you will want to find other ways to […]