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When running a business, it can feel like there is never enough time to get everything done. Because of this, you often end up doing more than you can handle or delegating tasks to the wrong people. If you’re tired of running your business this way, check out these strategies to help you boost productivity […]

Customer loyalty can be a result of affordable pricing, outstanding experience, convenience, general satisfaction, and connection to a company. However, studies found out that only two out of these five common reasons can lead to true and long-term loyalty from a customer. These are outstanding experience and having a connection to a company. Even with […]

You may have set a regular schedule for your business but your customers have not. It can be tricky especially if you’re in a service industry. Your customers will have needs that may arise after business hours. And you can’t simply ignore these calls. If you’re in a healthcare industry, ignoring these calls can endanger […]

Running a business is not easy especially if you have limited resources. In many cases, you’ll find yourself playing different roles at once – marketing agent, salesperson, accountant, receptionist. As your business grows, you have to learn to delegate some of these tasks in order to focus on more important aspects of your business. You […]

Technological advancements have now made it possible for many businesses to expand globally. Because of this, certain adaptations need to be made for a company to reach a wider audience. One of these adaptations is catering to the communication needs of a non-English speaking audience. How a Bilingual Call Center Can Benefit Your Business Hiring […]

Customer interactions are vital in every business. Whether in-person, through email, or over the phone, the way you or your employees handle that interaction can make or break your business. When it comes to phone interaction, customers have a certain set of expectations. A thorough understanding of what those expectations are, can help you come […]