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As your practice grows, you may realize that there is a need to outsource some of your routine tasks in order to be more productive and efficient at work. Phone call management is one of the most commonly outsourced tasks in the healthcare industry. As you may know, handling phone calls in your field is […]

The advancements in technology have led many businesses these days to achieve greater heights, including the ability to operate at a global scale. Businesses these days can easily expand their reach to include customers who are located in different parts of the globe. Companies who are successful in creating a global presence have made the […]

Even though a lot of business transactions happen online these days, there’s still a good number of transactions that occur through the phone. This is why it’s important for any business to know proper phone etiquette, and how to make a good impression on the phone. To help you out, we list the top 5 […]

More business owners are seeing the value of contracting the services of a call center rather than handling and managing the calls by themselves. This causes a growing demand for answering services. If you’re running a call center, it’s crucial to find the best agents out there. The quality of their services can make a […]

Salons and spas are generally perceived as places for relaxation, pampering, and de-stressing. Such places are designed carefully to create that ambiance. Your effort though of creating a relaxing place for your customers can be easily tampered by a busy phone system. If you’re experiencing this problem right now, it’s time to consider the services […]

Even with the advancements in technology, most consumers still prefer human interaction. Over 80 percent of the respondents in a recent study said they prefer human customer service interactions over digital alternatives. Those who received human interaction when dealing with customer service showed a more positive behavior towards the brand in general. Generally, customers prefer […]