Blog

Contact centers (traditionally called call centers) have come a long way. These days, call centers are perceived more positively than before, and agents are often considered as partners by businesses as they help in improving their efficiency and productivity. To better appreciate the evolution of contact centers, let’s do a brief recap of its history. […]

Many of us used to believe that the doctor-patient relationship is only fostered within business hours. However, through the years we realize that it’s not always the case. Most doctor-patient relationships are built over time, often outside the normal business hours. How a Medical Answering Service Can Benefit Your Practice Compared to other industries, healthcare […]

There are thousands of businesses being built each day but only a handful actually succeed. Why? Because only a few businesses fully recognize the reality that they just can’t do it all. Delegation is one essential key to succeeding in any venture. Even if your business is still a startup, there are things you can […]

Being a ‘patient’ is no fun. There are feelings of uncertainties from the possible diagnosis and discomfort/pain from certain symptoms. This is why it’s very important for patients to hear back from their healthcare provider. It provides them a sense of relief and comfort. However, there’s only so much you can do in a day […]

Why outsource? You may have heard of outsourcing, but aren’t sure if it’s the right move for your business. By outsourcing, you can make your business operations run more smoothly. It can have a significant impact on your productivity, efficiency, and consequently, on profit as well. Other benefits of outsourcing include: Customer satisfaction Consistency is […]

To succeed in any business, you need to keep up with the evolving changes in the industry. This is especially true if you want to keep your customers happy and acquire more clients. If you are operating a call center, the following tips can help you modernize your business: Consider having multiple channels of communication […]